Refund policy

Returns

We accept returns of unused, unworn items in their original condition and packaging within 14 days of delivery. To request a return, email support@omondi.shop with your order number before sending anything back.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photos if the item is damaged, defective, or incorrect so we can make it right.

Refunds

We will notify you after your return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the refund.

Preorders and cancellations

Preorders are charged in full at checkout. You may cancel a preorder for a full refund any time before fulfillment by emailing support@omondi.shop. If the expected shipping window changes, we will email you with the revised timing and the option to cancel for a full refund.

Final sale items

Gift cards and items clearly marked final sale are not eligible for return.